Exchange & Return Policy

Dear Customer,

In accordance with the Consumer Protection Guide issued by the Ministry of Commerce, and due to the nature of our products as food items, our store does not offer exchange or return after purchase. The only exceptions are the following cases:

• If the product is received damaged.
• If the product has a manufacturing defect.

In such cases, customers are kindly requested to contact our Customer Service team via WhatsApp or email within 7 days from the date of receiving the order, providing:

• The order number
• A clear photo of the damaged product

Each request will be reviewed and handled in accordance with the approved procedures to ensure the customer’s rights.

Cancellation Policy

If an order is cancelled after it has been shipped, the refund will be processed once the shipment is returned to our warehouse. The refund will be completed within 14 business days, after deducting a shipping fee of 24 SAR.